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Terms & Conditions

OBSERVE: Clearly stating the meaning of key terms is necessary for legal certainty and user understanding.

  • Operator: Refers to the entity responsible for the operation of grey-rock-casino via greyrock777.com, headquartered at 100 Chief Joanna Blvd, Saint-Basile, NB E7C 0C1, Canada, owned by Madawaska Maliseet First Nation.
  • User: An individual who creates an account or otherwise accesses or uses the services of grey-rock-casino at greyrock777.com.
  • Player: A User who participates in gaming activities, including placing bets or wagers on games offered.
  • Bet: A monetary stake placed by a Player on the outcome of a game or event provided by grey-rock-casino.
  • Wager: The act of betting or the cumulative amount staked on games or events.
  • Bonus: Promotional funds or benefits granted by grey-rock-casino at greyrock777.com, subject to specific terms and wagering requirements.
  • Account: The registered user profile enabling participation in services, subject to successful verification.
  • Responsible Gaming: The Operator's policy and User's obligation to engage in safe and legal gambling practices. See Responsible Gaming.

EXPAND: Definitions ensure consistent interpretation across all sections.

REFLECT: These definitions are binding throughout the Terms for clarity and legal effectiveness.

Account Registration

OBSERVE: Registration ensures only eligible users participate and enables compliance with CA legal requirements.

  1. Eligibility: Only persons aged 18 years or older, residing in Canada and lawfully permitted to gamble, may register. The Operator reserves the right to request proof of age and eligibility at any time.
  2. Registration Process: Users must:
    • Provide accurate, complete, and current personal information.
    • Verify their email address via a confirmation link.
    • Submit KYC (Know Your Customer) documents upon request, including government-issued ID and proof of address, for identity and age verification, in accordance with Canadian anti-money laundering (AML) and responsible gaming laws.
  3. User Obligations:
    • Maintain the confidentiality and security of account credentials.
    • Immediately notify support@greyrock777.com of any unauthorized account use.
    • Keep all registration data up to date and accurate.

Regional Compliance Note: All registration processes are aligned with CA (New Brunswick) legal standards. Failure to meet eligibility or KYC requirements may result in account suspension or termination.

Betting & Gameplay Rules

OBSERVE: Establishes the legal and procedural framework for all betting and gameplay activities.

  1. Placing Bets:
    • Players may place bets only through their registered account on greyrock777.com.
    • Minimum and maximum bet amounts are displayed per game and may vary; please refer to the specific game's information panel.
    • All bets are final upon confirmation and may not be altered or cancelled except as explicitly permitted in the game's rules or in the event of technical malfunction.
  2. Bet Modification and Cancellation:
    • Bets cannot be modified or cancelled once accepted, unless a technical error or regulatory breach is identified by the Operator.
    • If a bet is declared void due to system error or regulatory requirement, the original stake will be refunded to the Player's account.
  3. Conduct in Live Casino and Chat:
    • Players must act respectfully at all times; abusive, threatening, or insulting language is strictly prohibited.
    • Fraudulent activity, game manipulation, or collusion with other Players is strictly forbidden and will result in account suspension, forfeiture of winnings, and possible legal action.
    • All chat functions are monitored and may be moderated or disabled at the Operator's discretion.

REFLECT: These rules ensure integrity, fairness, and compliance with New Brunswick and Canadian gaming regulations.

Bonus Terms

OBSERVE: Bonus offers are subject to specific terms to prevent abuse and ensure fairness.

  1. Bonus Activation and Wagering Requirements:
    • Bonuses are credited upon meeting the promotion's eligibility criteria. Activation instructions and requirements are specified per offer.
    • All bonuses are subject to wagering requirements (e.g., 30x bonus amount) to be met within a specified timeframe, typically 30 days from crediting, unless otherwise stated.
    • Only bets placed on eligible games contribute towards wagering requirements; excluded games are listed in each promotion's terms.
  2. Prohibited Actions:
    • Use of multiple accounts to claim bonuses is strictly prohibited.
    • Bonus funds may not be withdrawn until wagering requirements are fully satisfied.
    • Grey-rock-casino reserves the right to revoke bonuses and winnings in cases of suspected abuse or violation of terms.
  3. Combination of Promotions:
    • Unless explicitly stated, bonuses and promotions cannot be combined.
    • Players may only participate in one active promotion at a time.

Regional Compliance Note: Bonus offers are constructed in accordance with CA legal standards. All promotional activities are monitored to prevent fraudulent or irresponsible gaming.

Payments & Withdrawals

OBSERVE: Clarity on payments ensures legal compliance, trust, and user protection.

  1. Deposit Methods and Limits:
    • Deposits may be made via approved payment methods, including credit/debit cards, e-wallets, and, where applicable, cryptocurrencies. The available methods are listed on greyrock777.com and may change without notice.
    • Minimum and maximum deposit limits apply and are displayed during the deposit process.
    • Funds must originate from an account held in the User's name.
  2. Withdrawal Methods and Processing:
    • Withdrawals must be made via the same method used for deposit, where possible, or as otherwise determined by the Operator for security and AML reasons.
    • Verification of identity and payment source is required prior to processing withdrawals.
    • Processing times: Deposits are typically processed instantly; withdrawals may take up to 5 business days post-verification, subject to banking provider timelines.
    • Transaction fees, if any, are disclosed prior to processing.
  3. Refunds and Bonus Forfeiture:
    • Refunds of deposits or bets are permitted only in cases of technical error, regulatory breach, or as otherwise required by law.
    • Unmet wagering requirements may result in forfeiture of bonus funds and related winnings.

REFLECT: All payment and withdrawal processes are subject to New Brunswick Lotteries and Gaming Corporation (NBLGC) oversight for land-based operations; online operations are unregulated and Users participate at their own risk.

Limitation of Liability

OBSERVE: Limiting liability protects both the Operator and Users by establishing the scope of responsibility.

  1. Operator Obligations:
    • grey-rock-casino (greyrock777.com) endeavors to provide fair, accurate, and uninterrupted gaming services, utilizing certified software and secure systems.
    • Game outcomes are determined by certified random number generators (RNG) or by live dealers in accordance with applicable standards.
  2. Exclusions of Liability:
    • The Operator is not liable for losses resulting from technical failures, internet interruptions, system errors, unauthorized access, or force majeure events.
    • No warranty is given that services will be error-free or continuously available.
    • The Operator does not guarantee the accuracy or completeness of external links or content not provided by greyrock777.com.
  3. Maximum Compensation:
    • The Operator's aggregate liability for any claim shall not exceed the amount of the bet or wager placed by the User in respect of the relevant game or transaction.
    • Nothing in these Terms excludes liability for death or personal injury resulting from gross negligence or fraud, as required by law.

REFLECT: These limitations are consistent with industry standards and New Brunswick/Canadian law.

Intellectual Property Rights

OBSERVE: Protecting intellectual property is a legal and commercial necessity.

  • Copyright: All content, graphics, software, and trademarks on greyrock777.com are owned or licensed by grey-rock-casino and/or its affiliates. All rights reserved.
  • Prohibition of Unauthorized Use: Copying, reproduction, republication, download, posting, broadcast, or transmission of any content is strictly prohibited without the prior written consent of grey-rock-casino.
  • Software Use: Users are granted a limited, non-exclusive, non-transferable license to use software provided solely for accessing gaming services.

REFLECT: Any unauthorized use may result in legal action and immediate termination of account access.

Privacy & Data Protection

OBSERVE: Data privacy is regulated in CA, requiring clear notice and policy adherence.

  • Data Handling: All personal data is collected, processed, and stored in accordance with the Privacy Policy and applicable Canadian privacy laws.
  • User Rights: Users have the right to access, correct, or request deletion of their personal data in accordance with legal requirements.

REFLECT: By using greyrock777.com, Users consent to the data practices described in the Privacy Policy.

Changes to Terms

OBSERVE: Users must be informed of changes to ensure ongoing consent and legal validity.

  1. Notification Procedure:
    • grey-rock-casino will notify Users of any material changes to these Terms via email, on-site banners, or other prominent means prior to the effective date of changes.
    • Continued use of greyrock777.com services after changes take effect constitutes acceptance of the updated Terms.
  2. Discontinuation Option:
    • If a User does not agree to revised Terms, they must discontinue use of the site and may request account closure and withdrawal of available funds subject to standard procedures.

REFLECT: This process ensures transparency and compliance with Canadian consumer protection standards.

Termination & Suspension

OBSERVE: Defining termination rights protects both parties and ensures compliance with CA gaming law.

  1. Grounds for Suspension/Closure:
    • grey-rock-casino may suspend or terminate accounts for suspected fraud, breach of Terms, legal/regulatory requirements, or at the User's request.
    • Accounts showing no activity for 24 consecutive months may be deemed inactive and subject to closure in accordance with applicable regulations.
  2. Procedures:
    • The Operator will notify Users of suspension or closure by email to the address provided at registration.
    • In case of termination, available balances (excluding bonuses subject to unmet wagering requirements or funds obtained unlawfully) will be returned to the User via the original payment method.
    • grey-rock-casino reserves the right to withhold funds pending completion of an investigation into account activity.

Regional Compliance Note: These procedures align with New Brunswick and Canadian requirements for consumer protection and anti-money laundering.

Governing Law & Jurisdiction

OBSERVE: Establishing the applicable law and dispute resolution mechanism is essential for legal clarity.

  1. Applicable Law: These Terms and all related matters are governed by the laws of New Brunswick and the applicable laws of Canada, without regard to conflict of law principles.
  2. Jurisdiction: Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of New Brunswick, Canada, except where mandatory arbitration is required by law.
  3. Dispute Resolution: Users are encouraged to first contact support@greyrock777.com to resolve any issues. If unresolved, disputes may be referred to arbitration or small claims court in New Brunswick as permitted by law.

REFLECT: This ensures consistency with local legal requirements and provides clear recourse for Users.

Contact Information

OBSERVE: Complete, accurate contact details are essential for legal compliance and user support.

REFLECT: Users are encouraged to use these channels for all support or legal matters related to greyrock777.com.