Responsible Gaming

Responsible gaming is the principle of enjoying gambling entertainment in a conscious, informed, and balanced manner. At grey-rock-casino, accessible exclusively via greyrock777.com, we are dedicated to helping players make informed choices and maintain control over their gaming. Our commitment includes providing information, practical tools, and direct support to assist you in making healthy decisions regarding your gambling activities.

Risk Awareness

Gambling can become problematic if not managed responsibly. Recognizing the signs of potential gambling addiction is critical to maintaining control and wellbeing. Common indicators include:

• Frequent betting or increasing bet amounts to recover losses or chase excitement.
• Preoccupation with gambling even outside play sessions, including thinking about the next bet or discussing gambling excessively.
• Difficulty stopping or reducing gambling despite negative impacts on finances, relationships, or health.
• Gambling as an escape from stress, anxiety, or personal problems.
• Neglecting responsibilities at work, school, or home due to gambling.

Self-Assessment Test

Consider the following statements. If you answer "yes" to several, you may be at risk of developing gambling-related problems:

• Do you gamble more money or for longer periods than you intended?
• Have you tried to cut down or stop gambling without success?
• Do you feel restless or irritable when not gambling?
• Have you lied to friends or family about your gambling?
• Have you borrowed money or sold possessions to fund gambling?

If you recognize these behaviors in yourself, we encourage you to seek support as outlined in the resources below.

Limits & Tools

grey-rock-casino, via greyrock777.com, provides a suite of player protection tools to help you manage your gaming responsibly.

Setting Deposit Limits

1. Access your account: Log in to your personal account on greyrock777.com.
2. Navigate to Responsible Gaming: Go to the "Responsible Gaming" or "Account Settings" section.
3. Set deposit limits: Choose between daily, weekly, or monthly deposit limits. Enter your preferred maximum deposit amount for each time period.
4. Confirm your settings: Follow on-screen instructions to confirm and save your limits. Limits will take effect immediately or at the start of your next deposit cycle.
5. Modify or remove limits: Increasing or removing limits may require a waiting period (usually 24 hours), while decreasing limits will apply instantly.

Time Management Tools

• Session Timers: Enable session reminders in your account settings to receive notifications after a set period of continuous play (e.g., 1 hour).
• Time-Out (Breaks): Temporarily suspend your gaming activity by selecting a "Time-Out" period (24, 48, or 72 hours). During this period, your account will be inaccessible for gameplay and deposits.
• How to activate: Go to the "Responsible Gaming" section in your account, choose "Take a Break," select the desired duration, and confirm your choice.

These tools are designed to empower you to maintain control over your gambling. For further assistance, contact our support team at support@greyrock777.com.

Regional Compliance Note: These features are implemented in line with CA responsible gambling guidelines and New Brunswick Lotteries and Gaming Corporation (NBLGC) standards for player protection.

Self-Exclusion

If you feel that gambling is no longer a positive activity for you, grey-rock-casino offers self-exclusion options via greyrock777.com. Self-exclusion can be temporary or permanent, providing a structured way to take a break or discontinue gambling entirely.

How to Initiate Self-Exclusion

1. Log in to your account on greyrock777.com.
2. Navigate to "Responsible Gaming" or "Self-Exclusion": This section is accessible from your account settings page.
3. Select exclusion period: Choose a temporary exclusion (minimum 6 months) or permanent/lifetime exclusion.
4. Confirm your decision: Carefully review the terms, then submit your request. You may be asked to provide identification for verification purposes.
5. Contact support if needed: For assistance, email support@greyrock777.com or call +1 506-735-2820.

Consequences of Self-Exclusion

• Access blocked: You will not be able to log in, deposit, or participate in any gaming activities during the exclusion period.
• Withdrawal of balance: Outstanding balances may be refunded subject to verification and in accordance with CA legal requirements. Contact support for processing details.
• Reactivation: Temporary exclusions cannot be revoked before the end of the chosen period. Permanent exclusions are irreversible.
• Data confidentiality: All requests for exclusion are handled with strict confidentiality, in compliance with privacy laws.

Self-exclusion requests are processed in accordance with New Brunswick Gaming Control Act and best practices for player safety.

Support Resources

If you or someone you know is affected by gambling-related issues, numerous confidential and professional resources are available.

Local Support - Canada

• ConnexOntario: 1-866-531-2600 (24/7, English and French) - Free, confidential support for residents of Ontario and information on resources Canada-wide.
• New Brunswick Problem Gambling Helpline: 1-800-461-1234 (24/7, English and French)
• Centre for Addiction and Mental Health (CAMH): 1-800-463-2338 (Monday-Friday, 9am-5pm, English and French)

International Support Organizations

Self-Exclusion Schemes by Country

• Canada: Voluntary self-exclusion via provincial regulators (e.g., NBLGC in New Brunswick).
• UK: GamStop (national online self-exclusion scheme).
• Spain: RGIAJ (Registro General de Interdicciones de Acceso al Juego).

Blocking Apps & Software

• Gamban - Blocks access to gambling sites and apps.
• BetBlocker - Free app to restrict access to gambling websites.

Family Support Resources

• GamTalk - Forums and chat for affected individuals and families.
• Gamblers Anonymous Family Groups - Peer support meetings.

Confidentiality: All support services listed above offer confidential help. grey-rock-casino, via greyrock777.com, does not share your information with third parties without your explicit consent, except as required by law.

Help for Family

If someone close to you is struggling with gambling, early intervention and support are crucial. Here are recommended steps:

• Approach with empathy: Express concerns in a non-judgmental and supportive manner. Avoid confrontation or blame.
• Encourage open dialogue: Ask questions, listen actively, and provide information about available help.
• Suggest professional support: Recommend contacting local helplines, a psychotherapist, or attending family support groups.
• Utilize resources: Share links to GamTalk and Gamblers Anonymous Family Groups for peer support.
• Seek emergency help if needed: If the individual is at risk of harm, contact emergency services or a crisis hotline immediately.

Family members may also benefit from counseling or joining support groups to manage their own wellbeing. Confidential advice is available through the resources listed above.

Operator's Commitment

grey-rock-casino, accessible via greyrock777.com, is firmly committed to player protection and responsible gambling. Our internal procedures include:

• Behavioral monitoring: Continuous analysis of gameplay patterns to identify signs of excessive or risky gambling, such as rapid deposits, frequent betting, or signs of distress.
• Automated and manual risk checks: When risk patterns are detected, warning messages may prompt players to review their activity or access support tools.
• Proactive support intervention: If repeated risky behaviors are observed, our responsible gaming team may initiate confidential contact through email or phone (using details provided in your account) to offer support or recommend protective measures, in compliance with privacy and CA legal standards.
• Staff training: All customer support staff are trained to recognize and respond to problem gambling indicators, adhering to the New Brunswick Lotteries and Gaming Corporation's guidelines.

Player privacy is always respected. Interventions are conducted with sensitivity and in accordance with applicable laws and regulations.

Updates

grey-rock-casino reviews its responsible gaming policies regularly to reflect evolving legal requirements and industry standards. Any changes to this page will be communicated to players via:

• Email notification: Sent to the registered address associated with your greyrock777.com account.
• Website banners: Prominent notices posted on the greyrock777.com homepage and in your account dashboard.

Last updated: 2025-11-06

Contact & Feedback

If you have questions, require support, or wish to provide feedback regarding responsible gaming, please contact the grey-rock-casino responsible gaming team via the following channels on greyrock777.com:

• Email: support@greyrock777.com
• Phone: +1 506-735-2820
• Online feedback form: greyrock777.com/contact
• Live chat: greyrock777.com/livechat

All communications are treated with strict confidentiality and in accordance with Canadian privacy laws. Our support team is trained to assist with self-control, self-exclusion, and any responsible gaming inquiries.