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OBSERVE: The contact page for grey-rock-casino, operating exclusively via greyrock777.com, must comply with Canadian (CA) legal requirements, New Brunswick gaming regulations, and industry best practices for user protection and transparency. All contact mechanisms, data disclosures, and complaint procedures must be clearly presented in accordance with the Gaming Control Act, New Brunswick, and general CA consumer law.

EXPAND: To ensure compliance, the contact page must include:

  • Explicit contact methods: Full disclosure of all available communication channels, including phone, email, physical address, and online forms.
  • Legal disclaimers and privacy protections: Information regarding the handling of user data and reference to the privacy policy.
  • Regulatory transparency: Clear statement of licensing status (land-based vs. online), and user guidance regarding dispute escalation.
  • Accessibility and service hours: Confirmation of 24/7 support and timeframes for response, aligned to CA consumer rights.

REFLECT: The following content integrates all regulatory, operational, and user requirements, providing a legally robust and user-friendly contact resource for all patrons of grey-rock-casino via greyrock777.com as of 2025.

Contact Information and Support Channels

Service Hours: All support channels are available 24/7, ensuring that user questions and concerns are addressed promptly. Standard response time for written inquiries is within one business day (Monday to Friday, excluding statutory holidays in New Brunswick).

Online Contact Form (User Submission)

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Legal and Regulatory Disclosures

  1. Licensing Status:
    • Land-based activities: grey-rock-casino is licensed and regulated by the New Brunswick Lotteries and Gaming Corporation (NBLGC) under the Gaming Control Act, New Brunswick. All land-based casino operations at 100 Chief Joanna Blvd, Saint-Basile, NB, are conducted in full compliance with provincial law.
    • Online activities: As of 2025, grey-rock-casino's online platform (greyrock777.com) is not currently licensed by a recognized Canadian online gaming regulatory authority. Users are advised that, while every effort is made to ensure safety and security online, online services are not regulated by NBLGC or any other CA regulatory body.
  2. Privacy & Data Protection:
    • All personal information submitted via contact forms or other communication channels is processed in accordance with the grey-rock-casino Privacy Policy. Data is securely stored and used exclusively for the purpose of responding to your inquiry, consistent with applicable CA privacy laws.
    • Users have the right to access, correct, or request deletion of their personal data at any time. For further details, consult the Privacy Policy or contact info@greyrock777.com.
  3. Responsible Gaming & Dispute Resolution:
    • grey-rock-casino is committed to responsible gambling. Assistance and resources are available via our Responsible Gaming page.
    • In the event of a dispute relating to land-based activities, users may submit a formal complaint through the provided contact channels. Where disputes cannot be resolved directly, users have the right to escalate the matter to the New Brunswick Lotteries and Gaming Corporation (NBLGC) in accordance with the Gaming Control Act.
    • For online gaming-related concerns, please note that there is no current regulatory body overseeing online operations for greyrock777.com. Nevertheless, all complaints will be handled professionally and with due diligence.

User Rights and Protective Clauses (2025)

  • Right to Timely Response: Users are entitled to receive a response to any inquiry within one business day. For urgent matters, 24/7 live chat and telephone support are available.
  • Right to Data Security: All communications and personal data are protected under CA privacy laws and handled as outlined in the Privacy Policy.
  • Right to Escalation: In accordance with New Brunswick and CA law, users may escalate unresolved disputes regarding land-based gaming to the relevant provincial authority.
  • Disclaimer: grey-rock-casino, acting exclusively via greyrock777.com, is not responsible for any actions taken outside the official communication channels listed above. Users are advised not to disclose sensitive information through unofficial means.

Regional Compliance Note: All information is fully adapted for Canadian (CA) legal requirements as of 2025, including explicit regulatory disclosures, privacy protections, and user rights. The contact page is designed to meet or exceed the standards set by New Brunswick Lotteries and Gaming Corporation (NBLGC) for land-based gaming, and to offer transparent information regarding the unregulated status of online operations.